Terms of Service

These terms govern your use of the PunditVTU platform, including our websites, the customer and vendor mobile applications, and our API. By creating an account, placing an order or otherwise using the service, you agree to them. If you do not agree, do not use the service.

1. Who we are

The service is operated by Pundit Technologies (“we”, “us”, “the platform”), a business registered in Nigeria with the Corporate Affairs Commission under number BN 2580834, at No. 9A Drive 6, Prince and Prince Estate, Apo, FCT Abuja, Nigeria.

2. Vendors, customers and us

There are three kinds of party on this platform, and the difference matters:

• The platform — us. We operate the software, hold the upstream supply accounts and settle transactions.
• Vendors — businesses that resell through us under their own brand. A vendor sets its own retail prices and serves its own customers.
• Customers — people who buy airtime, data or bill payments from a vendor.

If you are a customer, your commercial relationship for the price you pay and the support you receive is with your vendor. We provide the platform and execute the transaction. Where a vendor has set its own terms with you, those apply in addition to these; where they conflict on a matter within the vendor's control, the vendor's terms govern as between you and them.

3. Your account

• You must be at least 18, or have the consent of a parent or guardian.
• The information you give us must be accurate and kept up to date.
• You are responsible for your password, your transaction PIN and anything done with them. Do not share them.
• Accounts that can change prices or move money must enrol a second factor. Recovery codes are shown once at enrolment; keep them somewhere safe.
• Tell us immediately if you believe your account has been accessed by someone else.

We may require identity verification before raising limits, before certain payouts, or where we are required to do so by law or by a payment provider.

4. Wallet and funding

Your wallet balance is a record of value held for you so that you can place orders. It is not a bank account and not a deposit. It does not earn interest and is not covered by deposit insurance.

You can fund a wallet in two ways:

• Bank transfer to the account shown in the app. You then declare the transfer, and the vendor confirms it against their statement before the balance is credited. The amount credited is the amount actually received, which may differ from the amount declared.
• Instant payment through a licensed payment gateway. The balance is credited when the gateway confirms the payment to us.

Transfers sent to any account other than the one shown in the app, or without a matching declaration, cannot be credited automatically and may be delayed or unrecoverable. Always check the account details in the app before sending money.

We may place a hold on a balance, or decline to credit one, where we reasonably suspect fraud, error or a breach of these terms, or where a funding payment is reversed, charged back or recalled.

5. Orders and delivery

When you place an order, the amount is moved out of your available balance and held while we attempt delivery. An order reaches one of these outcomes:

Check the recipient before you confirm. A mistyped phone number tops up a stranger and is usually not recoverable. For electricity and cable we verify the meter or smartcard and show you the account holder's name first — read it.

6. Unresolved orders

Sometimes a network accepts a request and then goes quiet. In that situation nobody can yet say whether you were served. We will not guess.

An unresolved order keeps its funds held — not refunded and not treated as spent — while we attempt to establish what happened, including by querying the provider where that is possible. If it cannot be resolved automatically it is escalated for manual reconciliation, normally within one business day.

We do not issue an automatic refund on an unresolved outcome, because refunding an order that was in fact delivered means the value was given away twice. We refund once a provider confirms non-delivery, or once reconciliation establishes that nothing was delivered.

7. Pricing and fees

• Prices shown in a vendor's storefront are set by that vendor and are the prices you pay.
• We charge vendors a platform fee per transaction, disclosed to the vendor in their agreement with us. Customers are not separately charged by us.
• Payment gateways may charge their own fees, which are shown before you confirm a payment.
• Prices can change at any time. The price that applies is the one displayed when you confirm the order.

8. Vendor obligations

If you use the platform as a vendor, you additionally agree that:

• You are the merchant of record for your customers and are responsible for their support, your prices and your own published terms.
• You will keep a bank account in your business's own name for customer funding, and will not direct customers to pay a personal account not shown in the app.
• You will credit a declared deposit only against funds you have actually received, and will not approve a deposit you cannot see on your statement.
• You will comply with Nigerian law applicable to your business, including data protection and any licensing or registration your activities require.
• You will not misrepresent your relationship with any network operator, biller or with us.
• Your customers' personal data is processed through our platform. As between us you are a controller of that data and we process it to deliver the service; see the Privacy Policy.

9. Prohibited use

The Acceptable Use Policy forms part of these terms. In short: no fraud, no money laundering, no using the service to process proceeds of crime, no reselling in breach of a network operator's terms, no automated abuse of the API, and no attempt to access another vendor's or customer's data.

10. Availability

We work to keep the service available but we do not guarantee uninterrupted operation. Delivery depends on third parties — mobile networks, billers, aggregators and payment gateways — whose systems fail from time to time and are outside our control. Planned maintenance is announced in advance where practicable.

11. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded.

Subject to that:

• We are not liable for a top-up delivered to a number or account you entered incorrectly.
• We are not liable for indirect or consequential loss, or for loss of profit, business or anticipated savings.
• Our total liability to you for any claim is limited to the greater of the value of the transaction giving rise to the claim, or the fees you paid us in the three months before the claim arose.

12. Suspension and termination

You may close your account at any time — see Delete your account. We may suspend or close an account where we reasonably believe it is being used in breach of these terms or unlawfully, where we are required to by law or by a payment provider, or to protect other users.

On closure, any remaining wallet balance that is lawfully yours will be returned to a bank account in your own name, less any amounts properly owed, and subject to any verification we are required to perform. We retain records for as long as the law requires.

13. Changes to these terms

We may update these terms. Material changes will be notified in the app or by email at least 14 days before they take effect, except where a change is required sooner by law or to address a security risk. Continuing to use the service after a change takes effect means you accept it.

14. Disputes and governing law

Please contact support first — most issues are resolved there, and a transaction dispute is far easier to settle with the reference number in hand.

These terms are governed by the laws of the Federal Republic of Nigeria. The courts of the Federal Capital Territory, Abuja have jurisdiction, without prejudice to any right you have to bring a complaint before a relevant regulator.

15. Contact

Pundit Technologies
No. 9A Drive 6, Prince and Prince Estate, Apo, FCT Abuja, Nigeria
pundittechnology@gmail.com · Support