Support
A problem with an order
Contact your vendor first. They hold your account and can see your order immediately. Their support details are in the app, under Account.
Have ready:
- the order reference from your receipt — it starts
VTU-; - the recipient number, meter number or smartcard;
- the date, time and amount.
If your order says Unresolved, the network has not told us whether it delivered. Your money is held, not lost. See the Refund Policy.
Contact us
Everything reaches one inbox: pundittechnology@gmail.com. Put the subject in the first line of your message so it gets to the right person, and include your transaction reference if you have one.
| Write about | We reply in |
|---|---|
| General support | 1 business day |
| Becoming a vendor | 2 business days |
| API access | 2 business days |
| Privacy and your data | 30 days maximum |
| Security vulnerability | 2 business days |
| Abuse and fraud | 1 business day |
| Legal | 5 business days |
Pundit Technologies, No. 9A Drive 6, Prince and Prince Estate, Apo, FCT Abuja, Nigeria.
The apps
The customer app and the vendor console run on Android and iOS. Download links are published here once each store listing is live. If your vendor has their own branded build, use the link they gave you instead.
Becoming a vendor
Email pundittechnology@gmail.com with:
- your business name and CAC registration number;
- the storefront name you want (
yourname.vtu.pits.ng); - a business bank account in that business's name;
- a contact phone number and email;
- roughly what volume you expect per month.
We will come back to you with the platform fee, the cost prices you would buy at, and what we need to switch you on.
API access
If you already run your own platform you can sell through ours by API. Email pundittechnology@gmail.com and tell us what you are building and your expected volume. You will get an API key, the reference documentation and a sandbox.
Your account
- Forgotten password — use "Forgot password" on the sign-in screen.
- Lost your authenticator — use one of the recovery codes you saved at enrolment. If those are gone too, another owner on your vendor account can reset you; if you are the only owner, contact support with proof of identity.
- Delete your account — see Delete your account.